2u77 Privacy Policy — Your Information Is Safe With Us

1 Introduction

2u77 ("we", "us", "platform") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") applies to all services, websites, and applications of 2u77.

By using our platform, you are agreeing to the terms of this Privacy Policy. This policy provides a complete description of how your personal information is collected, stored, used, and kept secure. We request that you read this policy carefully.

2u77 believes that data privacy is a fundamental right. That is why we follow the highest technology and processes to protect your personal information. Our privacy policy is written in clear and understandable language so you can easily follow it.

2 What Information We Collect

When registering an account and using services on 2u77, we may collect the following types of information:

2.1 Information Provided Directly by You

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — for users aged 21+ only)
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Identity verification documents (where applicable)

2.2 Automatically Collected Information

• IP address and device identity
• Browser type and version
• Operating system
• Pages visited and session duration
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

For payment verification or identity confirmation, we may verify relevant information through trusted third parties. Only the minimum necessary information is used in this process.

3 Purpose of Using Information

2u77 uses your personal information only for specific, legitimate, and clearly defined purposes. The reasons we collect and use information are listed below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide betting, gaming, and payment services without interruption.
• Customer Support: To resolve any issues, including via 24/7 live chat.
• Security and Fraud Prevention: To detect unauthorized access and fraudulent activity.
• Age Verification: To ensure only users aged 21+ use the platform.
• Responsible Gaming: To identify and prevent problematic gaming behavior.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To improve user experience and service quality.
• Promotional Communications: To send offers and promotional information, subject to your consent.

Before using your information beyond the purposes stated above, 2u77 will obtain your explicit consent.

4 Data Sharing and Disclosure

2u77 does not sell your personal information to any third party. However, in certain circumstances we may share necessary information with the following parties:

4.1 Payment Processors

To complete transactions through bKash, Nagad, Rocket, and Upay, we share only the necessary information with these payment gateways. This process is fully encrypted and secure.

4.2 Technology and Service Providers

Limited information may be shared with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and technology infrastructure partners for service operations. All of them are bound by strict confidentiality agreements.

4.3 Legal Authorities

Information may be provided to authorities in accordance with court orders, legal investigations, or applicable regulatory requirements.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. In such cases, we will ensure the terms of this policy are maintained.

5 Data Security Measures

2u77 uses industry-standard security technologies and processes to protect your information:

• SSL Encryption: All data transmissions are secured with SSL/TLS technology.
• Secure Servers: Your information is stored on secure and controlled servers.
• Access Controls: Only authorized personnel can access your information.
• Regular Security Testing: We conduct regular security audits and assessments.
• Data Encryption: Sensitive information such as passwords is stored in encrypted form.
• Firewall Protection: Multi-layered firewalls prevent unauthorized access.

However, no method on the internet is 100% secure. While we work to ensure the highest level of protection, keeping your account password confidential and not sharing your login details with anyone is also your responsibility.

6 Cookie Policy

Cookies and similar technologies are used on the 2u77 website. Cookies are small text files stored on your device that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze user behavior and improve services.
• Security Cookies: To detect and prevent fraudulent activity.

6.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.

7 Data Retention Period

2u77 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Information is retained while your account remains active.
• After an account is closed, information may still be retained for a defined period in accordance with legal obligations.
• Financial transaction records are kept for a defined period for audit and legal requirements.
• Once the applicable period has passed, your information is securely deleted or anonymized.

8 Your Rights

As a user of 2u77, you have the following rights over your own personal information:

8.1 Right to Access

You can find out at any time what information we hold about you. To obtain this information, contact our support team.

8.2 Right to Rectification

If there is any inaccuracy in your information, you can request a correction. We will take appropriate action after verification.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You can opt out of promotional communications at any time. Processing that is necessary for service operations does not fall under this right.

8.5 Right to Data Portability

You can receive your information in a structured, machine-readable format.

To exercise any of these rights, contact us at: [email protected]

9 Protection of Minors' Information

2u77's services are for people aged 21 and above only. We do not knowingly collect any information from minors. An age verification process is followed at the time of registration.

If we have unknowingly collected information from a minor, we will close that account and delete all associated information as soon as we become aware of it.

10 International Data Transfers

Some of 2u77's technology partners may be located outside Bangladesh. In such cases, your information may be transferred to another country. However, for such transfers we ensure that:

• The receiving party maintains adequate data protection standards.
• The protection of data is ensured through strict confidentiality agreements.
• Only the minimum information necessary for service delivery is transferred.

11 Policy Changes

2u77 reserves the right to update this Privacy Policy from time to time. If significant changes are made to the policy, we will notify you by email or through a notice on the platform.

Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. We therefore encourage you to read this policy on each visit. You can check whether the policy has recently changed by looking at the "Last Updated" date at the top of the page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Available directly on the platform

We generally try to respond to your request within business days. Complex requests may take a little longer.

Your privacy at 2u77 is very important to us. We are always committed to protecting your information. For more details, please also read our Terms and Conditions and Responsible Gaming pages.